General FAQ’s

What can I find in your shop?
We’ve got everything from stylish pet accessories and awesome pet-themed goodies for humans to custom pet accessories and personalised pet portraits. Basically, if it’s pet-related, we’ve got you covered!

Do you ship to my neck of the woods?
Absolutely! We ship our goodies worldwide. Just note that shipping fees and delivery times might vary depending on where you’re located.

How do I get in touch if I need help?
Our friendly team is always here to help! You can drop us an email at info@pawparadiseonline.com or use the contact form on our website. We usually get back to you within 24 hours.



Pet Accessories

What kinds of accessories do you offer?
We’ve got collars, leads, harnesses, toys, beds, bowls, and more—everything your dog or cat could dream of.

Can I make it extra special with customisation?
You bet! From engraving your pet’s name to adding unique designs, we’ve got loads of ways to make your pet’s accessories one-of-a-kind.

Are your accessories safe for my fur baby?
100%! We only use high-quality, non-toxic materials because your pet’s safety is our top priority.



Pet-Themed Products for People

What kind of pet-themed goodies do you have for us humans?
We’ve got loads of fun stuff like pet-themed clothing, mugs, tote bags, phone cases, and more to show off your pet love in style.

Can I personalise these products too?
Absolutely! Many of our items can be personalised with your pet’s image or name—so you can carry a little piece of your pet with you wherever you go.



Custom Accessories and Portraits

How do I get my paws on custom pet accessories?
It’s easy! Just pick the product you want, choose your customisation options, and upload any images or text during checkout. We’ll take care of the rest!

What’s the deal with ordering a custom pet portrait?
Ordering a custom pet portrait is a breeze. Just select your preferred style on our website, upload a clear pic of your pet, and let our talented artists work their magic! We’ll send you a digital proof, and if you’re happy, we’ll go ahead with the final product.

How long until I get my custom order?
Custom orders typically take 1-2 business days to create and send you a digital proof, not including shipping time. Shipping time depends on your location.

Can I tweak my custom order if I’m not totally in love?
Of course! We want you to be thrilled with your order, so we offer one round of revisions to make sure everything’s just right. Once you approve the final product, there are no returns, as it’s made especially for you.



Ordering and Payments

What payment options do you accept?
We accept all major credit cards, PayPal, and other secure payment methods—so you can shop with peace of mind.

How do I keep an eye on my order?
Once your order is on its way, we’ll send you a tracking number via email. You can track your package through our website or the carrier’s site.

What’s your return and exchange policy?
We accept returns and exchanges on non-custom items within 14 days of purchase. Custom items are non-refundable once they’re sent out, unless they arrive damaged or incorrect.




Additional Services

Do you offer gift cards?
Yep! We offer digital gift cards in various amounts, perfect for that pet lover in your life (or for treating yourself!).

What if I have a wild idea for a custom product?
We love wild ideas! Reach out to us with your vision, and we’ll do our best to bring it to life.