Paw Paradise Online Ltd (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from our website, www.pawparadiseonline.com (the “Site”).

SECTION 1 – WHAT INFORMATION WE COLLECT

When you visit the Site, we may collect the following types of information:

Personal Information:

Contact Information: Includes your name, email address, postal address, phone number, and any other details you provide when making a purchase or creating an account.

Payment Information: Includes your credit card details, billing address, and any other payment-related information.

Order Information: Includes details about the products you purchase, such as product names, quantities, and prices.

Account Information: If you create an account, we may collect your username, password, and other account details.

Non-Personal Information:

Device Information: We may collect information about the device you use to access the Site, including your IP address, browser type, and operating system.

Usage Information: Includes details about your interactions with the Site, such as the pages you visit, the time you spend on the Site, and your navigation patterns.

SECTION 2 – HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

To Process Transactions: To process your orders, manage your account, and provide customer support.

To Improve Our Services: To improve the functionality of our website, enhance user experience, and develop new products and services.

To Communicate With You: To send you updates about your order, respond to your inquiries, and provide you with marketing communications, where you have consented to receive them.

To Comply With Legal Obligations: To comply with applicable laws and regulations, and to protect our rights, property, and safety.

SECTION 3 – SHARING YOUR INFORMATION

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, delivering products, and providing customer support. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

SECTION 4 – SECURITY

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

SECTION 5 – COOKIES

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small data files that are placed on your device when you visit a website. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of the Site.

SECTION 6 – YOUR RIGHTS

You have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.

Correction: You have the right to request the correction of inaccurate or incomplete information.

Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.

Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

Withdrawal of Consent: If we have collected and processed your personal information with your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at info@pawparadiseonline.com.

SECTION 7 – THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

SECTION 8 – RETENTION OF INFORMATION

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. When your information is no longer required, we will securely destroy or anonymise it.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

SECTION 10 – CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

Paw Paradise Online Ltd

Email: info@pawparadiseonline.com

Website: www.pawparadiseonline.com

Last Updated: 3 September 2024